I've been civil. I've been patient. I've been polite. I've been diplomatic. I've been sleeping restlessly, while wearing earplugs, because the noise from he running water is so damn irritating.
Today I called the owner of the property management company, at home on New Years Day, and yelled at her for a few minutes. 2 hours later a plumber was in the unit and fixed the problem. WTF? Why did I have to be an asshole to get that taken care of?
Just like in the hospital, most problems can be taken care of with a few kind words and some diplomacy.
ReplyDeleteWhen that fails, however, a lot of shouting will get things done. I've only shouted a couple of times in my career, but if people aren't used to you shouting at them, it can be a remarkably effective way to get things done. I don't recommend shouting a lot, because it often makes things worse, but sometimes...you have to be a jerk to get something done.
If you're generally polite and diplomatic, people really pay attention when you're not.
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