Bad paper pushing

I have to submit all of my immunization records to the school's Health Services department, so that they can make sure that I have met all of my immunization requirements.

For the second time, they are telling me that my immunization requirements are incomplete. The last time they told me that, I told them to look at the documentation in my paper file.

When they looked in my file, they found documentation confirming that all of my immunization requirements have been met.

This kind of stuff ticks me off.